Experience

Chargebee Technologies Pvt. Ltd

Customer Success Specialist • Feb 2018 - Present

Part of the Customer Success team of Chargebee working closely with our Enterprise customers as their CSM to deliver value

Indix

Customer Success Manager • July 2017 - Feb 2018

Part of the Customer Success team of Indix nurturing relationships with our customers to deliver value

Chargebee Technologies Pvt. Ltd

Customer Success Specialist • Feb 2016 - June 2017

Part of a highly energetic team responsible for ensuring Customer's Happiness

Tata Consultancy Services Ltd.

Pre Sales, Marketing, Digital Workplace Consulting • Jul 2014 - Feb 2016

I played multiple roles here across Pre Sales, Marketing, and Digital Workplace Consulting for multiple Fortune 500 clients

Web 2.0 Labs - TCS Innovation Labs

Developer • Jul 2013 - Aug 2014

I worked on the development and maintenance of our Ruby on Rails codebase for our in-house Social Enterprise/Innovation product, hosted in Gitlab. I was also handling the development and maintenance of a similar product for one of our European customers during this time

Education

Shanmugha Arts, Science, Technology and Research Academy

B. Tech Computer Science & Engineering • Jul 2009 to May 2013

GPA: 7.8803

Skills

Customer Support, Customer Success, Customer Engagement, Product Demonstration, Business Development, Business Writing, RFP, Digital Strategy, Blogging, Social Networking, Enterprise Social Networks, Social Media Consulting, Ruby on Rails, HTML, Web Development, Linux, Git, SEO

Associations

Headstart Network Foundation

Country Lead - National Marketing Strategy • July 2018 - Present

I lead the National Marketing Strategy for Headstart Network Foundation, a 100% volunteer driven community with presence across 25+ cities in India.

Headstart Network Foundation

City Lead for Chennai Chapter and Co-Country Lead - National Marketing Strategy • Oct 2015 - June 2017

I lead the Chennai Chapter and also co-leading national marketing for Headstart Network Foundation, a 100% volunteer driven community with presence across 22 cities in India.

Links

  • GeekyMinds - GeekyMinds is our attempt to build a community for the geeks, by the geeks. It's still a WIP
  • CX Tales - An attempt to build a community for sharing customer experience stories and lessons learnt, from the eyes of a CX professional. WIP