I'm a Customer Success leader based in Chennai (dear old Madras), currently building world-class support teams at ZeroNorth, helping the marine industry go greener while optimizing costs

What I Do

Over the past decade, I've been a part of early-stage customer success at Chargebee, Enterprise CS at Whatfix, and built SMB digital CS and Enterprise TAM teams at ZoomInfo (27k+ customers, >$350m, $1B+ total revenue).

These days, I work at the intersection of customer success, behavioral economics, and systems thinking - exploring how to build retention engines that actually work in the AI era, not just look good on dashboards.

What Drives Me

"Knowledge is limited. But imagination encircles the world." - Albert Einstein

I believe neither is complete without the other. That's why I'm always learning something new - currently diving deep into machine learning, LLMs, and how behavioral science applies to product adoption.

My curiosity is wide-ranging: books, philosophy, games, productivity systems, AI/ML, and understanding why people do what they do (and why they often don't do what they say they'll do).

I learn best by building, writing, and teaching - which is why I try to share everything I'm figuring out through this blog.

Beyond the Day Job

I spend my spare time:

• Consulting with early-stage startups on post-sale strategy, team building, and product feedback loops
• Mentoring CS professionals navigating their careers
• Tinkering with MicroSaaS ideas and automation tools
• Drinking way too much tea ☕

If any of this resonates, let's talk. I'm always up for a conversation over virtual tea or coffee. Email me or find me on LinkedIn.

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